Shipping policy

Shipping & Delivery Policy

Last updated: August 31, 2026

Moment Cadeau is operated by EVERSHOP LLC, a Florida limited liability company.

At Moment Cadeau, every order is carefully prepared before leaving our fulfillment network. Many of our watches, jewelry pieces and gifts are purchased for meaningful occasions, so our team works to prepare and dispatch each order as efficiently as possible.

Order Preparation

Orders are generally prepared and dispatched within 3–15 business days.

Preparation times may vary depending on current demand, product availability, stock location, assembly requirements and quality-control procedures.

Each product is dispatched as soon as it is ready. Once your order leaves our fulfillment network, you will receive a shipping confirmation email with tracking information.

Birthdays & Special Occasions

Ordering for a birthday, anniversary, wedding, trip or another special occasion?

Whenever operationally possible, we will place time-sensitive orders on our priority preparation list.

Priority handling is provided on a best-effort basis and does not constitute a guaranteed delivery date unless expressly confirmed by us in writing.

Free Standard Shipping

Once your order has been prepared and dispatched:

Estimated transit time: 3–5 business days
Shipping cost: FREE

The 3–5 business day timeframe begins after dispatch and does not include the preparation period.

Express Shipping

Express shipping may be available for eligible destinations.

Estimated transit time: 1–3 business days after dispatch

The applicable express shipping fee will be displayed at checkout.

Express shipping accelerates carrier transit only and does not automatically shorten the preparation period unless priority preparation has been expressly confirmed by our team.

Where Orders Ship From

Depending on the customer’s destination, inventory availability and operational requirements, orders may be prepared and dispatched from our fulfillment network in the United States, France or another authorized fulfillment location.

The fulfillment location may vary between orders and products.

Carriers

Depending on the destination and fulfillment location, orders may be delivered through established carriers including USPS, UPS, DHL or other trusted delivery partners.

The carrier selected may vary according to the destination, service level and availability.

Tracking

All shipped orders include tracking information.

Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow some time after dispatch for the carrier’s tracking system to register its first update.

Delivery Estimates

Preparation and delivery timeframes displayed on our website are estimates unless a specific delivery date has been expressly guaranteed in writing.

Delays may occasionally occur because of carrier disruptions, severe weather, customs procedures, unusually high demand or circumstances outside our reasonable control.

If your order is taking longer than expected, please contact us at contact@momentcadeau.fr.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as quickly as possible if you notice an error in your address.

Once an order has been dispatched, we cannot guarantee that an address modification will still be possible.

If a parcel is returned, delayed or requires reshipment because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply where permitted by law.

Duties, Taxes & Customs

For orders delivered within the United States, our objective is to provide customers with a straightforward delivery experience without unexpected customs charges at delivery.

Where duties or import charges are included in the purchase or shipping arrangement, customers will not be required to pay those charges again upon delivery.

For other international destinations, import duties, taxes or local charges may depend on the destination country.

Where such charges are included, this will be stated at checkout or in the applicable offer.

Where they are not expressly stated as included, they may remain payable by the recipient in accordance with local law.

We will never intentionally charge a customer twice for the same duty or tax.

Delivery Issues

If tracking shows your parcel as delivered but you cannot locate it, or if your parcel appears delayed or lost in transit, please contact us.

Our team will review the available tracking information and assist with the appropriate carrier procedure.

Need Help?

Questions about your watch, jewelry, bracelet, strap, order or delivery?

Email: contact@momentcadeau.fr
Typical response time: 24–48 hours

Business Information

Moment Cadeau
Operated by EVERSHOP LLC

1150 NW 72nd Ave
Tower 1, Suite 455 #17099
Miami, FL 33126
United States

Florida Document Number: L24000308194

Email: contact@momentcadeau.fr