Return and refund policy
RETURN & REFUND POLICY
Last updated: August 31, 2026
Moment Cadeau is operated by EVERSHOP LLC, a Florida limited liability company.
At Moment Cadeau, we want you to feel confident when placing your order. If something is not right, our team is here to help.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.
To be eligible, the item must be returned in substantially the same condition in which it was received:
- unworn and unused;
- in its original packaging;
- with all original accessories, protective materials, tags, documentation and included items where applicable;
- accompanied by your order number, receipt or other proof of purchase.
To request a return, contact:
contact@momentcadeau.fr
Please do not send an item back before contacting our customer service team.
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Because Moment Cadeau uses different fulfillment locations, the return destination may vary depending on your country, the product ordered and the original fulfillment location.
Returns sent to an unauthorized address or without prior notification may experience processing delays.
Return Shipping
Return shipping conditions depend on the reason for the return.
If your item is damaged, defective, incorrect, incomplete or otherwise non-conforming, please contact us as soon as possible. Where required by applicable law, EVERSHOP LLC will cover the appropriate return shipping costs.
For discretionary returns, including changes of mind, return shipping costs may be the responsibility of the customer unless otherwise confirmed by our team.
If we provide a prepaid return label, the applicable conditions will be communicated when the return is approved.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete or different from what you ordered, contact:
contact@momentcadeau.fr
Please provide:
- your order number;
- a brief description of the issue;
- photographs or videos where reasonably necessary to assess the problem.
Depending on the circumstances, the appropriate solution may include repair, replacement, exchange, return or refund.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Personalized, Engraved or Custom Products
Products made or personalized specifically according to your instructions, including certain engraved or custom products, may not be eligible for discretionary cancellation or return once personalization or production has begun.
This does not affect your rights where the item is defective, damaged, incorrect or otherwise non-conforming.
If you are unsure whether your product qualifies for return, please contact us.
Promotional Items, Bundles and Complimentary Gifts
Products purchased during a promotion or sale remain subject to this policy unless otherwise clearly stated before purchase and permitted by law.
Where an order includes complimentary products, promotional gifts or bundle components, those items may need to be returned together with the purchased product in order to receive the full applicable refund.
If a promotional or complimentary item is not returned, we may, where permitted by law and where clearly applicable to the offer, deduct its stated value or adjust the refund accordingly.
Promotional pricing does not remove any mandatory consumer rights.
Gift Cards
Gift cards are generally non-refundable except where required by applicable law.
Exchanges
If you would like to exchange an item for another model, color, size, bracelet, strap or product, contact:
contact@momentcadeau.fr
Depending on product availability and your location, we may offer a direct exchange or ask you to return the original item and place a new order.
European Union Right of Withdrawal
If your purchase is subject to European Union consumer protection law, you generally have a statutory right to withdraw from a distance purchase within 14 days after receiving the goods, without providing a reason.
This statutory right is separate from our commercial 30-day return policy.
Legally permitted exceptions may apply, including certain goods made or clearly personalized according to your instructions.
Nothing in this policy is intended to restrict any mandatory right available under EU or other applicable consumer protection law.
Refund Processing
Once we receive your returned item, it will be inspected.
We will notify you once the return has been reviewed and whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method, unless another method is required or agreed under applicable law.
We aim to process approved refunds as quickly as reasonably possible and generally within 10 business days after the returned item has been received and inspected.
After we issue a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed after we confirmed that the refund was issued, contact:
contact@momentcadeau.fr
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate the request.
However, if the order has already entered personalization, assembly, final preparation or shipment, immediate cancellation may no longer be possible.
Where applicable, you may still exercise any return or statutory withdrawal rights available after delivery.
Pre-Orders and Extended Preparation Orders
Certain products may be offered as pre-orders or may require an extended preparation period.
Where this applies, the expected preparation conditions will be indicated on the relevant product page or during checkout.
Cancellation and refund rights for such orders remain subject to this policy and any mandatory rights applicable to the customer.
Refused, Unclaimed or Undeliverable Packages
If a parcel is refused, remains unclaimed or is returned because of an incomplete or incorrect address, please contact our customer service team.
Any refund or reshipment will be reviewed based on the circumstances and applicable law.
Additional shipping charges may apply where the delivery issue resulted from incorrect information provided by the customer.
Orders Purchased as Gifts
Many Moment Cadeau orders are purchased for birthdays, anniversaries, weddings, holidays and other meaningful occasions.
The 30-day return period generally begins on the date the order is delivered, regardless of when the gift is later given to the recipient.
If you are ordering significantly in advance for a special occasion and have questions regarding the return window, please contact us before ordering.
Contact Us
For questions regarding a return, refund, exchange or existing order:
Moment Cadeau
Operated by EVERSHOP LLC
1150 NW 72nd Ave
Tower 1, Suite 455 #17099
Miami, FL 33126
United States
Email: contact@momentcadeau.fr
Florida Document Number: L24000308194
Our team generally replies within 24–48 hours.